Returns Policy

Clothing, Books, Candles, Jewellery etc

Returns for items in their original condition with all tags attached are possible within 30 days of purchase for exchange or refund. Please email thankyoumother.store@gmail.com with your order number to organise.

Returns will not be accepted for faded plant-dyed garments, please ensure you take note of the care instructions listed at the bottom of every product page.

Creams, Oils, Balms, Essences

Returns on items unopened and in their original packaging are possible within 30 days of purchase for exchange or refund. Please email thankyoumother.store@gmail.com with your order number to organise.

Ceremonial Cacao, Maca, Honey

Unfortunately we cannot accept returns on any food items.

*All return postage is at the customer's expense.

**To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, containing all the swing tags.

***Excludes sale items. All products on sale are not eligible for refund, exchange or store credit unless otherwise agreed upon with Thank You Mother (thankyoumother.store@gmail.com).

Postage

We offer free postage on all orders over $150 Australia wide.

We use Australia Post for our orders and charge a flat rate of $12.50 per standard post and $16 for express post.

Free Pickup - Select pickup at checkout to drop into our store at 6 Lamont street, Bermagui for free pick up!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your original method of payment.